GENERAL RENTAL TERMS AND CONDITIONS

This agreement summarises the main provisions of the General Rental Terms and Conditions which, together with the rental agreement signed by the Customer, constitute the sole basis governing the contractual relationship between the rental company Palmanova Rent and the Customer or its Affiliates.

1. VEHICLE ENTRUSTMENT

   The rented vehicle and/or motorcycle may only be driven by a person holding a valid driving licence in category “A1”, “A2”, “A3” or “B”, as applicable. The following minimum age requirements apply:

   • “A1”: 16 years for motorcycles up to 11 kW.

   • “A2”: 18 years for motorcycles up to 35 kW.

   • “A3”: 24 years for motorcycles over 35 kW.

   • “B”: 18 years; newly qualified drivers may only drive vehicles up to 55 kW. After holding a category “B” licence for one year, drivers may drive all types of motor vehicles with up to nine seats.

   • “B”: 18 years for all types of goods vehicles up to 3.5 tonnes.

   The vehicle and/or motorcycle is entrusted to the Customer on the understanding that the Customer will drive it personally. The Customer assumes all risks and liability if they allow a third party to drive the vehicle and/or motorcycle, including for the purposes of Article 116, paragraph 12, of the Italian Highway Code (Legislative Decree 285/92), concerning the entrustment of a vehicle and/or motorcycle to a person who does not hold a driving licence or is otherwise not authorised by the Rental Company.

   The Customer may provide the Rental Company from which the vehicle and/or motorcycle was rented with the names of any additional drivers. These drivers may subsequently be authorised upon presentation of a valid driving licence.

   Each additional authorised driver is subject to a daily surcharge equal to 50% of the rate specified for the type of vehicle and/or motorcycle rented.

   For certain vehicle groups in certain locations, the Rental Company may, at its discretion, require two credit cards.

2. RENTAL PAYMENT

   Payment may be made by credit/debit card, subject to authorisation from the issuing institution, and/or in cash.

   For cash payments, a security deposit must be provided by banker’s draft payable to Palmanova Rent. The amount is determined according to the type of vehicle and/or motorcycle rented.

   A Customer paying by credit card authorises the Rental Company to charge the relevant account for all amounts payable under the rental relationship, including any costs necessary to recover outstanding amounts owed by the Customer to the Rental Company in connection with the rental.

3. INSURANCE EXCESSES: THIRD-PARTY LIABILITY, COMPREHENSIVE COVER, THEFT AND FIRE

   The rented vehicle and/or motorcycle is covered by motor third-party liability and comprehensive insurance in accordance with applicable law.

   If any of the above events occurs, the Customer shall pay the excess specified in the rental agreement. In the event of theft and/or fire, the excess payable by the Customer is the amount stated in the rental agreement for the vehicle and/or motorcycle rented.

   (A) If the rented vehicle and/or motorcycle is damaged beyond repair in a serious accident caused by driving under the influence of alcohol and/or drugs, the excess payable by the Customer shall be equal to 100% of the current value of the rented vehicle and/or motorcycle.

   For vehicles and/or motorcycles fitted with a Diablock or Blockshaft anti-theft device, if the rented vehicle and/or motorcycle is stolen and the Customer fails to return both the original door/ignition key and the key to the relevant anti-theft device, the Customer shall pay an excess equal to 100% of the vehicle’s current value.

   In all cases of accident, theft or fire, whether partial or total, the Customer must file an official report with the competent authorities and submit it to the Rental Company within 12 hours of the event.

   Accident damage shall not be charged to a Customer who provides a C.I.D. accident report form containing a clear, signed admission of liability by the other party.

   The Customer may purchase an Additional Service that reduces or eliminates the financial liability charge for damage to the vehicle and/or motorcycle for which the Customer is responsible.

   This Additional Service is subject to a charge in addition to the standard published rental rate for the vehicle and/or motorcycle. It excludes the damage described in point (A) above and does not release the Customer from the obligation to exercise due care when driving the vehicle and/or motorcycle.

   Palmanova Rent reserves the right to charge the Customer a contractual penalty for damage attributable to the Customer’s responsibility.

4. REFUELLING SERVICE

   The rented vehicle and/or motorcycle must be returned with the same quantity of fuel as at collection.

   For each missing litre of fuel, the Customer will be charged €2.50 per litre, plus a refuelling service fee of €30.00 excluding VAT.

5. MILEAGE

   The mileage limits and charges for additional kilometres applicable to the rented vehicle and/or motorcycle are those specified in the rental agreement.

6. USE OF THE VEHICLE

   The Customer is authorised to drive in Italy and undertakes NOT to drive the vehicle and/or motorcycle in countries other than those expressly listed on the “Green Card” supplied with the vehicle and/or motorcycle documents.

   Any use prohibited by the agreement and/or by law obliges the Customer to compensate for the resulting damage, where applicable jointly and severally with any other driver. Such use invalidates any limitation of liability and exposes the Customer to the corresponding liabilities and recovery claims.

   The Rental Company reserves the right to repossess the vehicle and/or motorcycle at any time and in any location if the provisions of this clause are breached.

   The Customer is responsible for the lawful operation, use and routine maintenance of the vehicle and/or motorcycle.

   If roadside assistance is required, for example following a breakdown or accident, the Customer may contact the Rental Company from which the vehicle and/or motorcycle was rented, using the telephone numbers specified in the rental agreement, to request instructions.

   The Rental Company shall not be liable for losses or damage arising from vehicle and/or motorcycle breakdowns, failure or delay in delivery, deterioration of goods or damage of any other kind, except in cases of wilful misconduct or gross negligence by the Rental Company.

   The Rental Company shall likewise not be liable for damage to items transported in or left inside the returned vehicle and/or motorcycle.

   The Customer is responsible for fines and/or other charges arising from breaches of the Highway Code or other laws or regulations, tolls, parking charges and, generally, any amounts arising from driving the vehicle and/or motorcycle during the rental period, including when driven by third parties.

   The Customer undertakes to reimburse any such amounts paid on their behalf, including any legal, postal and administrative expenses associated with the reimbursement request, and to indemnify the Rental Company against any damage and/or third-party claims.

   Each administrative matter is subject to a handling fee, which the Customer hereby authorises the Rental Company to charge.

   ONE-WAY RENTALS ARE NOT PERMITTED UNLESS SPECIFICALLY AUTHORISED BY THE RENTAL COMPANY.

7. VEHICLE RETURN

   At the start of the rental, the Customer must commit to a return date for the vehicle and/or motorcycle. Any change must be communicated to the Rental Company in advance.

   A rental day consists of 24 hours, with a grace period of 59 minutes. Once this grace period has elapsed, an additional rental day will be charged.

   For rates subject to specific time limits, such as weekend or weekly rates, exceeding the grace period will result in the entire rental being recalculated at the daily rate.

   The vehicle and/or motorcycle must be returned in accordance with the Rental Company’s opening and/or closing arrangements. Out-of-hours returns are permitted only with prior authorisation. In such cases, the rental will be considered closed when the Rental Company next opens.

   Failure to return the vehicle and/or motorcycle keys will result in the rental continuing until the keys are returned or a report of their loss or theft is presented.

   Lost or stolen vehicle and/or motorcycle keys are subject to a compensation charge of €600.00, excluding VAT.

   The Customer undertakes to return the vehicle and/or motorcycle in the same condition and with the same equipment as at the start of the rental, allowing for normal wear and tear.

   If the vehicle’s and/or motorcycle’s original registration document is lost or stolen, the Customer shall pay a charge of €200.00, excluding VAT.

8. ODOMETER

   If the odometer fails, or if it is otherwise physically impossible to determine the distance travelled, a deemed mileage of 300 kilometres per day will be charged.

9. GOVERNING LAW AND JURISDICTION

   These Terms and Conditions are governed by Italian law.

   Any dispute concerning the validity, interpretation, performance and/or termination of these Terms and Conditions shall fall within the jurisdiction of the court for the location where the Customer collected the Vehicle.

10. PRIVACY

    In accordance with the applicable legislation, Personal Data processing relating to this service shall follow the principles of fairness, lawfulness and transparency, while protecting your privacy and rights.

    Users’ Personal Data is used by Palmanova Rent, acting as Data Controller.

    Pursuant to Article 13 of Regulation (EU) 2016/679 (GDPR), we provide the following information:

    1) TYPES OF DATA COLLECTED

    The Personal Data collected and processed when this service is activated includes:

    • Identification details: surname and first name, residence, domicile, birth details, telephone number, billing address and online identifier.

    • Identity documents: identity card, passport or driving licence.

    • Banking details.

    • Location data: location, GPS, GSM and other positioning data.

    2) PURPOSES AND LEGAL BASIS OF PROCESSING

    Personal Data is collected and processed for the following purposes:

    • Entering into and performing vehicle and/or motorcycle rental agreements and any related agreements.

    • Analysing and improving the Services.

    • Managing complaints and disputes.

    • Implementing international payment system standards, including bank transfers and credit or debit card charges and credits.

    These purposes are collectively referred to as the “Contractual Purposes”.

    With the User’s prior consent, Personal Data may also be processed to send advertising material and for commercial analysis and studies of consumer habits. This purpose is referred to as the “Marketing Purpose”.

    Processing Users’ Personal Data for the Contractual Purposes is necessary to perform the Agreement. If the User does not provide the Personal Data required for these purposes, the Agreement cannot be entered into.

    Processing for the Marketing Purpose is optional. If the User does not consent, they will not receive marketing communications. Users may withdraw any consent previously given at any time.

    3) DATA PROCESSING METHODS

    Users’ Personal Data may be processed manually or using IT systems suitable for ensuring security and confidentiality and preventing unauthorised access, disclosure, modification or theft through appropriate technical, physical and organisational security measures.

    4) CATEGORIES OF RECIPIENTS

    Without prejudice to disclosures required to fulfil legal and contractual obligations, all Data collected and processed may be disclosed exclusively for the purposes specified above to the following categories of recipients:

    • Banks and credit institutions.

    • Authorised persons.

    • Third-party providers of assistance and consultancy services in areas including, by way of example, technology, accounting, administration, legal services, insurance and IT.

    • Data Processors.

    5) TRANSFER OF DATA TO A FOREIGN COUNTRY AND/OR AN INTERNATIONAL ORGANISATION

    The Data you provide will not be transferred to countries outside the EU or to international organisations.

    6) DATA RETENTION PERIODS

    a) For the Contractual Purposes referred to in point 2, Users’ Personal Data is retained for the duration of the Agreement, including any renewals, and for 10 years following its expiry, termination or withdrawal, unless a longer retention period is required for legal proceedings, requests from competent authorities or compliance with applicable law.

    b) For the Marketing Purpose relating to the sending of advertising material and use in commercial analysis and studies of consumer habits, Users’ Personal Data is retained for the duration of the Agreement and for five years following its termination.

    7) USERS’ RIGHTS REGARDING THEIR PERSONAL DATA

    You may exercise the following rights at any time:

    • Request further information about the contents of this privacy notice.

    • Access your Personal Data.

    • Obtain rectification or erasure of your Personal Data, or restriction of processing, where provided for by law.

    • Object to processing, where provided for by law.

    • Exercise the right to Data portability, where provided for by law.

    • Withdraw consent, where applicable. Withdrawal does not affect the lawfulness of processing based on consent given before its withdrawal.

    • Lodge a complaint with the supervisory authority, the Italian Data Protection Authority (Garante per la protezione dei dati personali).

With regard to the processing of their Personal Data as described above, the Customer freely gives consent pursuant to and for the purposes of applicable law.

If any provision of this rental agreement is invalid, such invalidity shall not affect the validity of the remaining provisions.

If the Customer chooses to pay in a currency other than the currency in which the rental price was quoted, the equivalent amount will be calculated using the exchange rate published by CITI-BANK, plus 4% to cover expenses and commissions.